| Frequently Asked
Questions
Which equipments do
you maintain?
• Although we will take on periodical preventive
maintenance of all your systems and equipments,
our service includes much more like buying,
outsourcing management, e-maintenance, and
reporting.
How can you handle
such a comprehensive service? Do you have
specialists for each areas?
• We have a wide specialist, experienced staff
for all areas. Moreover, we work with our
strategical partners for some of your specific
systems and equipments.
What are your hourly
rates?
• No hourly rates are required. Technical
management, periodical preventive maintenance,
unlimited default solutions, technical buying,
stock management, energy saving management,
periodical reporting, technical guidance,
and outsourcing management are all quoted
monthly as fixed price.
How can you do this
for a fixed cost?
• The answer is hidden
below under four items.
Experience.
We have been serving in this sector for many
years. We have necessary detailed data and
cost analysis.
Development. We’ve reduced
the costs in long-terms by the means of tecnological
investments and working with professionals.
Related to this, we quote you very aggreable
prices.
Dynamism. Working with mobile
team reduced our costs We may achieve the
circulation of personnel, equipments, appliances
and spare parts economically.
Buying. Our buying power
provides us great discounts as we supply the
equipments and the spare parts in large quantities.
Could you be able to response all
emergencies, call-backs, and repairs?
• Yes. 7 days / 24 hrs.
How long does it take for you to
response our calls?
• It changes according to priority and importance
of the problem. We point out the response
time ( hrs/mns) in our contract.
What are your warranty terms for
your services?
• All of our works, either we do directly
or our strategical partners do under our control,
carry warranty of TFM Group..
Suppose I have equipment that already
needs repair? Is tere a pre-contract cost
to correct these problems?
• No. We accept your properties ‘as-is’.
What do I do with the maintenance
trucks, tools and equipment I presently own,
and my inventory parts and materials?
• We’ll buy them.
Do you mean we won’t have any spare-parts
and stocks in use?
• Yes.We keep the necessary spare-parts and
materials in our warehouse.All the materials
used are invoiced to you at the end of each
month.Thus, you keep ‘zero-stock’ and moreover
you save the service problems due to the delay
of the materials.
If I hire you, what do I do with
my current employees?
• We’ll hire them under some significant circumstances.
How can you hire my employees, provide
better service, save me money still make a
profit?
• Productiviy and efficiencies.Our buying
power alone lets us purchase goods and services
as much as half what it would cost you.
If you hire my employees, what will
you pay them?
• Our wage and benefit package is in the upper
quartile of the maintenance industry.
What if we are not
satisfied with your service?
• You may cancel our contract at any time
without penalty.
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